| Company Name | US Money Reserve |
|---|---|
| Founded | 2001 |
| Headquarters | Austin, Texas |
| Products | Gold, Silver, Platinum, and Palladium Coins and Bullion |
| Services | Precious Metals IRA, Buyback Guarantee, Secure Storage |
| Customer Service | Phone, Email |
| Website | usmoneyreserve.com |
US Money Reserve, a prominent provider of precious metals, has been a trusted name in the industry for over two decades. With a focus on diversifying investment portfolios with physical assets, the company offers a wide range of products and services tailored to meet the needs of both novice and seasoned investors. This US Money Reserve review aims to provide a comprehensive overview of US Money Reserve, highlighting its offerings, customer service, and overall performance in the precious metals market.
Established in 2001, US Money Reserve has grown to become one of the largest private distributors of U.S. government-issued gold, silver, and platinum products. The company's leadership includes Philip N. Diehl, the former United States Mint Director, lending a unique advantage and credibility to its operations. Over the years, US Money Reserve has served hundreds of thousands of clients seeking to diversify their assets with precious metals.
US Money Reserve offers a wide array of precious metals, including gold, silver, platinum, and palladium. Their product line includes popular items such as:
For collectors, the company also offers a selection of unique and rare coins, providing an opportunity to own a piece of history while investing in precious metals.
When it comes to investing in precious metals, pricing and value are crucial factors to consider. Let's evaluate US Money Reserve's pricing and the value their products offer.
User feedback on the competitiveness of prices:
Value for money compared to similar companies:
US Money Reserve's marketing places a strong emphasis on customer service, with a team ready to guide buyers through the process of purchasing precious metals.
The company provides a 30-day satisfaction guarantee, offering a full refund for any certified coins returned in their sealed containers within this period.
That being said, a June 2023 customer review from the website ConsumerAffairs.com indicates that US Money Reserve did not honor their cancelation policy:
I placed an order for some gold coins, then changed my mind a few hours later and called back and canceled the order. The next day they debited my checking account anyway. I called that day and asked that they credit the money back to my account. The representative agreed to take care of it right away but a week and three phone calls later nothing has been done. I was told that I had 24 hours to cancel and that I would not be debited until shipment. When I first contacted them I thought they a reputable company. I no longer think so!
Alan, ConsumerAffairs.com review (June 29, 2023)
At GoldAndSilverApp.com, we advise consumers like yourself to navigate larger companies with GREAT caution. Larger PM companies (US Money Reserve and the likes) may not have the same oversight on processing orders and customer service that smaller, more intimate dealers & mints do. This is one of our selection criteria. Knowing a lot of money is at stake here, mishandled transactions will guarantee frustration and disappointment.
As of October 2023, US Money Reserve is Better Business Bureau accredited with an "A+" rating. That being said, certifications don't necessarily correlate with quality. The company has a 3.83/5 BBB rating from 53 reviews, along with 22 complaints.
US Money Reserve's BBB complaints are mostly due to:
About one-third (7) of these complaints are clearly resolved. This is a notable improvement over the U.S. Money Reserve's prior BBB rating of "F" eleven years earlier in 2012. Also at that time, they had 41 complaints filed through the BBB.
In terms of security, US Money Reserve ensures the protection of customers' personal and financial information. All transactions are conducted securely, and the company requires a signature upon delivery of purchased items, further enhancing the security of the buying process.
Ensuring the authenticity of precious metals is of utmost importance to skeptical investors and stackers. According to US Money Reserve's website, they employ a multi-step process to verify the authenticity of precious metal products they offer. The verification methods are largely centered around certified or graded coins. Here are the detailed procedures, summarized from their various articles and resources:
Through these methods, US Money Reserve ensures the authenticity of the precious metal products they offer.
US Money Reserve provides a wealth of educational resources to help investors make informed decisions. These resources include detailed product descriptions, market news, and investment guides. The company also offers personalized guidance on investing in precious metals, helping customers choose the right products based on their financial goals and market conditions.
In addition to its in-house expertise, US Money Reserve partners with industry experts to provide market insights and investment advice. This collaborative approach ensures that customers receive comprehensive and up-to-date information to guide their investment decisions.
For customers who prefer not to store their precious metals at home, US Money Reserve offers secure storage solutions through third-party vaults. This service provides an added layer of security and convenience, allowing customers to invest in precious metals without worrying about storage and safety.
Beyond buying physical precious metals, US Money Reserve also offers the option to invest in a Precious Metals IRA. This self-directed IRA allows customers to diversify their retirement savings with gold, silver, platinum, and palladium, providing a hedge against market volatility and inflation.
When compared to other reputable precious metal dealers, US Money Reserve stands out for its wide range of product offerings, excellent customer service, and secure storage solutions. However, it's important to note that the company has faced criticism and legal action related to its sales practices and customer service. Some customers have reported issues with order cancellations and refunds, while others have raised concerns about the company's sales tactics.
Despite these issues, US Money Reserve remains a popular choice for many investors due to its extensive product offerings, educational resources, and the option to invest in a Precious Metals IRA. The company's commitment to customer satisfaction, as evidenced by its 30-day satisfaction guarantee, also adds to its appeal.
US Money Reserve offers a comprehensive range of precious metals products and services, making it a viable option for those looking to diversify their investment portfolios with physical assets. While the company has faced some criticism, its commitment to customer service, secure storage solutions, and educational resources make it a contender in the precious metals market.
However, as with any investment, it's crucial to conduct thorough research and consider all options before making a decision. Potential customers should be aware of the issues raised in some reviews and consider seeking independent advice before making a purchase.
While US Money Reserve offers a variety of services and products, our top recommendation is Sovereign Mint Exchange (SMX). Unlike gold IRA companies, SMX provides a complete chain of custody for every product you buy. This means you see, touch, and have full control over your precious metals.
In the current political climate, with the involvement of the Federal Reserve, IRAs and 401(k)s are at risk of disappearing. SMX offers a simpler process for moving money from retirement to buy metals outright, whether vaulted or directly. Plus, at SMX, every gold and silver product is made to order and responsibly sourced from ecologically sound mines. Start buying with SMX today for a secure and transparent precious metals experience.
Visit Sovereign Mint Exchange today to explore their wide range of products and learn more about their services. Best of all, with their annual membership plan, you can save money on precious metal purchases.
Remember, diversifying your portfolio with precious metals can provide a hedge against market volatility and inflation. We personally consider gold and silver NOT an investment with a return, but "sound money". While stocks, cryptocurrencies and other financial instruments have gone to zero, gold and silver have never gone to zero in thousands of years' history. That's why we recommend buying precious metals with that in mind -- at GoldAndSilverApp.com, we're of a buy and hold position rather than a buy and sell position.
